Privacy Policy

Please read the following information carefully. Understanding this content is crucial for you to exercise your personal rights and safeguard your personal information. Before using the products or services of the Step Win platform (hereinafter referred to as “Step Win” or “this platform”), please take the time to thoroughly review this policy. Based on a complete understanding of the following terms, you can choose whether to accept them.

Personal information refers to details that individuals wish to keep private and not disclose to others in their personal lives. The Step Win platform places a high priority on protecting user privacy. When you utilize this platform’s products and services, it may collect and use your relevant information. This policy aims to provide you with an explanation of these practices.

(1) The personal information that we may collect from you;

(2) This platform may request permission to access your device;

(3) Third-party SDK permissions;

(4) How do we use cookies and similar technologies;

(5) Purpose and rules of use of collected information;

(6) Location and duration of information storage information;

(7) Information sharing, transfer and disclosure;

(8) How do we protect your personal information;

(9) Your management of personal information;

(10) How do we handle children's personal information;

(11) Disclaimer of this platform;

(12) The scope of application of this policy;

(13) The revision and effective date of this policy;

(14) How to contact us ;

Before utilizing this platform for any products and services, please take the time to read the policy carefully and understand our procedures regarding the management of your personal information. If you have any inquiries about this privacy agreement, you may reach out to the platform through the official feedback channel provided. Should you disagree with any terms outlined in this privacy agreement, you must cease using the platform’s products and services immediately. By agreeing to and accepting all aspects of this policy (including any updates), you indicate your choice to use or update this privacy policy on the platform (which will notify you of any changes) to continue accessing the platform’s products and services. You also consent to the platform collecting, using, storing, and sharing your relevant information in accordance with this policy.

( 1 ) Information that may be collected

This platform gathers data to enhance the services offered to all users. The primary sources of information include: the details you submit to this platform, the data collected while you utilize the platform’s products and services, and information shared by third parties. The types of information collected mainly consist of the following specific categories.

1). Personal Information:

The App only collect personal information such as your email address, and other contact details when you register or provide it voluntarily.

2). Device Information:

We may collect information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.

3). Usage Information:

The App may collect information about your use of the pedometer functionality, including step counts, distance walked, and calories burned.

Login: The user is authorized to log in to Google, Facebook, Apple account, avatar, nickname;

Obtaining third-party information: account picture, nickname, gender;

Opinion feedback: account number, email address, error phenomenon and log submitted during feedback;

The permissions associated with the functions mentioned above are necessary for the platform’s operational capabilities. If the user does not grant the required permissions, the related functions will be unavailable.

3) Personal sensitive information

Personal sensitive information refers to personal information that, once leaked, illegally provided or misused, may endanger the safety of persons and property, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. The contents of "Personal Information" or "Personal Sensitive Information" in this Privacy Policy are from GB / T35273-2017 "Personal Information Security Specification" , and the definition is consistent with the definition in "Personal Information Security Specification". Users who log in Step Win using a third-party account to use the service, will be automatically collected by the third party account has been expressly authorized personal information. In addition, users are required to provide relevant personal information when submitting applications when using some functions or services of the Step Win platform (including after-sales service and customer support).

( 2 ) This platform may obtain the permission of your terminal device

For users utilizing the Android system, when you use this software, it may request the following permissions from your device to facilitate the processing, maintenance, improvement, and development of the products or services we provide to you.

(1) Access the mobile device’s phone number and its status.

(2) Obtain complete network access rights to connect to the internet and retrieve new data.

(3) Check the network connection, determine whether there is a network to perform data loading without a network, and distinguish whether the user equipment uses 2G , 3G, or WiFi ;

(4) View and change the WLAN status, check whether there is no network according to the WLAN status, and perform data loading without a network;

(5) Start up and obtain system broadcasts such as opening the network;

(6) To provide the pictures in the feedback record, access the camera and album;

( 3 ) Third-party **SDK** permissions

Our products and services may feature offerings from third parties and links to external websites. When you engage with these third-party products or services, your information may be collected. As part of their service provision, third parties might require the following permissions:

Third-party SDK permissions for the Android platform

(1) Obtain your network rights for the purpose of allowing applications to obtain network links;

(2) Permit the application to access information regarding the network, including the validity of the current network connection and whether the user’s device is using 2G, 3G, or Wi-Fi.

(3) Grant applications permission to access information about Wi-Fi networks, including the ability to obtain the MAC address of user devices.

(4) Allow read-only access to phone status;

(5) Write memory device permission, read memory device permission;

(6) Allow applications to request installation packages.

(7) Android 8.0 install apk requires permission from unknown source

(8) Grant applications permission to access battery-related information.

Third-party SDK permissions for the ios platform:

(1) Obtain your network permissions to enable applications to access network connections.

(2) Collect user information for the purpose of logging in with a third-party account, such as Google, Facebook, or Apple.

( 4 ) Cookies

To ensure the smooth functioning of this platform, we will store small data files known as cookies on your mobile device. Cookies typically contain identifiers, site names, and various numbers and characters. They allow us to remember your preferences and usage patterns. We will only use cookies for the purposes outlined in this policy. You have the option to manage or delete cookies based on your preferences.

( 5 ) Other information collected with your consent .

Purpose and rules of use of collected information

( 1 ) The platform may utilize the collected information for the following purposes:

When the platform provides products and services, the collected information is used for the following purposes:

  1. Identity Verification: To confirm your identity and ensure the security of the services offered.
  2. Customer Service: To assist you with inquiries and ensure reliable support.
  3. Security Measures: To implement precautions that protect the integrity of the services provided.
  4. Archiving and Backup: To maintain data integrity and ensure continuity of service.

Additionally, this information helps to:

Specific uses of the collected information include:

  1. Browsing Information: The platform may collect information about your browsing habits and interests. You can choose to analyze this data in your account settings, which helps present information about services you might be interested in or suggests what you may want to find when you conduct searches.
  2. Additional User Information: Any other information you provide while using the platform, such as your online customer service contact details, may also be utilized to enhance service quality and meet your reasonable expectations.
  3. Device Information: The platform may collect information from your various devices and associate it with your account to provide a consistent user experience across all devices you use.

This platform may also utilize your information to provide you with more relevant advertising or promotional content.

In addition, your information may be used for:

According to applicable laws and regulations, your relevant information may be collected and used in the following situations without requiring your explicit authorization:

  1. National Security and Defense: When related to national security and defense matters.
  2. Public **Safety and Health**: In situations concerning public security, public health, or significant public interest.
  3. Criminal Justice: In relation to criminal investigations, prosecutions, trials, or the execution of legal judgments.
  4. Protection of Legal Rights: To protect the life, property, and other major legal rights and interests of individuals, especially when obtaining consent is difficult.
  5. Operational Stability: To maintain the safe and stable operation of the platform’s products or services and to identify and address any failures.
  6. Legal News Reporting: When necessary for legal news reporting purposes.
  7. Academic Research: When required for academic research or statistical analysis that serves public interest, provided that any personal information in the results is de-identified before being shared externally.
  8. Other Legal Provisions: Any other circumstances as stipulated by laws and regulations.

(6) Location and Duration of Information Storage

We comply with applicable laws and regulations regarding the storage of personal information collected and generated during our operations, which is stored in the United States. Generally, we retain your personal information only for the shortest time necessary to fulfill the intended purpose. Specifically:

However, we may adjust the duration of personal information storage in the following circumstances:

  1. Compliance with Laws: To adhere to applicable laws, regulations, and other relevant guidelines.
  2. Legal Requirements: To comply with court judgments, rulings, or other legal procedures.
  3. Government Requests: To respond to the requirements of relevant government agencies or legally authorized organizations.
  4. Public Order and Good Customs: When we believe it necessary to comply with legal provisions or to maintain public order and good customs.
  5. Service Agreements and Protection of Rights: To implement relevant service agreements or this policy, safeguard social and public interests, and protect the rights and safety of our customers, our organization, our affiliates, other users, or employees.

In the event that we cease the operation of our products or services, we will notify you through announcements or other means and will delete or anonymize your personal information within a reasonable timeframe.

( 7 ) Information sharing, transfer and disclosure

Information Sharing

  1. This platform will not share your personal information with any company, organization, or individual outside of this platform, except in the following circumstances:
  2. (1)**With Your Consent**: We will share your personal information only if we have obtained your explicit consent or authorization in advance.
  3. (2)**Legal Compliance**: Information may be shared in accordance with applicable laws and regulations, legal processes, or mandatory administrative or judicial requirements when necessary.
  4. (3)**Protection of Interests**: To the extent permitted by laws and regulations, we may share your information to protect the interests, property, or safety of the platform, our partners, you, other users, or the public from harm.
  5. (4)**Core Functions**: Your information may be shared solely as needed to implement the core functions of a product or service or to provide the services you require.
  6. (5)**Dispute Resolution**: We may share your information to address disputes or conflicts with others based on your requests.
  7. (6)**Contractual Compliance**: Information may be shared to comply with relevant agreements signed with you, including electronic agreements or platform rules and other legal documents.
  8. (7)**Academic Research**: Your information may be used for academic research purposes.
  9. (8)**Social and Public Interests**: Information may be shared for purposes that align with social and public interests, in compliance with applicable laws and regulations.

This platform may share your personal information with related parties associated with the platform. However, such sharing will be strictly limited to what is necessary and will be governed by this Privacy Policy. If these related parties wish to change the purpose for processing your personal information, they will seek your authorization and consent again.

Additionally, this platform may share your information with third-party partners to provide security services that help facilitate your successful transactions. In these cases, the platform will only share personal information for legal, legitimate, necessary, specific, and clear purposes, and only the information necessary to deliver the required services. The partners are prohibited from using the shared personal information for any other purposes.

For any companies, organizations, or individuals with whom this platform shares personal information, compliance with confidentiality agreements will be required. They must process the personal information according to the platform’s instructions, this Privacy Policy, and any other related confidentiality and security measures.

To comply with laws, enforce or apply the platform’s terms of use and other agreements, or protect the rights, property, or security of the platform, you, or other customers, the platform may exchange information with other companies and organizations to prevent fraudulent activities and reduce credit risks. However, this does not include personal information that is sold, rented, shared, or otherwise disclosed for profit-making purposes in violation of the commitments made in this Privacy Policy.

Transfer of Information

This platform will not transfer your personal information to any company, organization, or individual, except in the following cases:

  1. With Your Explicit Consent: We will transfer your personal information only if we have obtained your explicit consent or authorization in advance.
  2. Legal Compliance: Information may be transferred in accordance with applicable laws and regulations, legal process requirements, or mandatory administrative or judicial requirements when necessary.
  3. Contractual Obligations: Information may be transferred in accordance with relevant agreements signed with you, including electronic agreements signed online and corresponding platform rules or other legal documents.
  4. Business Transactions: In the event of mergers, acquisitions, asset transfers, or similar transactions that involve the transfer of personal information, the platform will require the new companies or organizations that hold your personal information to continue being bound by this Privacy Policy. If they do not agree to these terms, the platform will request that the company or organization obtain your authorization again before proceeding with the transfer.

These measures ensure that your personal information is handled with care and remains protected throughout any transfer process.

Disclosure of Information

The platform will only publicly disclose your personal information under the following circumstances, while taking appropriate safety precautions in line with industry standards:

  1. Your Consent: You have agreed to or authorized the disclosure of your personal information.
  2. Use of Sharing Features: You utilize the sharing function provided by the platform.
  3. Legal Requirements: If the disclosure of your personal information is mandated by laws, regulations, or compulsory administrative or judicial requirements, the platform may disclose your information accordingly. The disclosure will be based on the specific type of personal information and the required disclosure method. In compliance with applicable laws and regulations, the platform will carefully review all requests for disclosure to ensure they are legally justified. The disclosure will be limited to data obtained by law enforcement agencies for specific investigative purposes and legal rights.
  4. Emergency Situations: In the event of an emergency, the platform may disclose your personal information to protect your legal rights or the safety and interests of the public and other users.

( 8 ) How do we protect your personal information?

The platform will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and in accordance with legal and regulatory time limits.

Data Security Measures: The platform will implement security protection measures that align with industry standards. This includes establishing reasonable system specifications and employing security technologies to prevent unauthorized access, use, modification, and to mitigate risks of data damage or loss. The platform will utilize security technologies and procedures to monitor and record network operations and security events, and will take necessary technical measures to ensure network security, preventing information loss, misuse, unauthorized disclosure, or unauthorized access. For certain services, the platform will employ encryption technology to safeguard the personal information you provide. However, please understand that due to technical limitations and potential malicious threats in the internet industry, it is impossible to guarantee 100% information security, even with robust security measures in place. You should also be aware that your access to the platform’s products and services may be affected by factors beyond the platform’s control.

The platform restricts access to personal information to only those employees and partners who require it for their work. Strict access control and monitoring mechanisms are in place to enforce this policy. Additionally, all personnel who may have access to your personal information are required to adhere to confidentiality obligations. Failure to meet these obligations may result in legal consequences or the suspension of your cooperation with the platform.

The platform will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. Your personal information will only be retained for the duration necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or is deemed necessary. If you believe the platform is retaining your personal information longer than necessary, you can contact the platform through the official feedback channels associated with the relevant products or services.

To enhance your experience and improve the platform’s products and services, the platform may use certain information collected from specific products or services for other products and services, in accordance with applicable laws and regulations. This may involve aggregating your information or using it in a personalized manner. Information collected during your use of the platform may be utilized to provide you with tailored content in another service or to display relevant information that is not universally promoted. If the platform offers appropriate options for related services, you may also authorize the platform to use the information stored from one service for other services provided by the platform.

Rules for the Use of Your Personal Information

The platform will utilize the collected information in accordance with the provisions of this privacy policy to facilitate the functionality of its products and/or services.

After collecting your personal information, the platform will anonymize the data using technical methods, ensuring that the de-identified information cannot be used to identify individuals. You understand and agree that, in this case, the platform reserves the right to utilize this anonymized information; furthermore, the platform may analyze and use the user database for commercial purposes without sharing your personal information.

Please be aware that all personal information you provide when using the platform’s products and/or services will remain accessible to the platform unless you delete it or refuse further collection through the system settings. During your use of the platform’s products and/or services, the platform will retain the authorization to use your information. Upon canceling your account, the platform will cease to use and will delete your personal information.

The platform will compile statistics on the usage of its products and/or services and may share these statistics with the public or third parties to illustrate overall usage trends. However, these statistics will not contain any personally identifiable information about you.

When displaying your personal information, the platform will anonymize it through content replacement and other methods to ensure your information remains secure.

If the platform intends to use your personal information for purposes not specified in this policy, or if information collected for a specific purpose is to be used for other purposes, the platform will seek your consent in advance through a confirmation process.

Please be aware that the content and information you provide, upload, or publish while using the platform’s products and services may reveal your personal information. It is important to carefully consider whether to disclose personal information when utilizing these products and services. In certain cases, you can control who has access to your shared information by adjusting the privacy settings of specific products and services offered by the platform.

The Internet is not an entirely secure environment, and the communication methods such as email, instant messaging, and social media cannot guarantee complete encryption. The platform recommends using strong, complex passwords when utilizing these tools and emphasizes the importance of protecting your personal information.

Security Incident Management: To address potential risks of personal information leakage, damage, and loss, the platform has established a dedicated emergency response team. This team operates in accordance with the company’s security incident handling protocols to initiate security plans tailored to various incidents. Their responsibilities include loss prevention and analysis, formulating remedial measures, and collaborating with relevant authorities for investigation and enforcement.

Additionally, the platform will inform you of the basic details and potential impacts of any security incidents, as well as the measures taken or to be taken in response, in compliance with legal requirements. You are encouraged to take independent steps to prevent and mitigate risks, based on the recommendations provided.

The platform will communicate relevant information regarding incidents through email, telephone, or push notifications. In cases where sharing personal information on an individual basis is challenging, the platform will use reasonable and effective methods to announce important information. In line with regulatory requirements, the platform will also proactively report on the handling of personal information security incidents.

( 9 ) Your management of personal information

You have the right to access, correct, and delete your personal information. You can contact the platform through the official feedback channels for the relevant products or services announced by the platform, or through online customer service. Please note that deleting or modifying related information may impact your ability to use certain products or services or affect the functionality of some features.

You also have the right to change the scope of your consent or withdraw your authorization at any time. You can adjust the scope of your authorization for the ongoing collection of personal information or withdraw your consent by deleting information, disabling device functions, or adjusting privacy settings on the website or application. Additionally, you can log off your account, thereby revoking the platform’s authorization to continue collecting all your personal information.

Please understand that each service requires certain basic personal information to function properly. If you withdraw your consent or authorization, the platform will no longer be able to provide you with the corresponding services and will stop processing your relevant personal information. However, withdrawing your consent or authorization will not affect any processes that were carried out based on your previous authorization.

The platform will implement appropriate technical measures to ensure that you can access, supplement, correct, or delete your personal data. You can also request the platform to update relevant information through the feedback or complaint channels provided for the associated products or services. Upon receiving your application, the platform will follow the established process, which may include requesting verification to confirm your identity before taking action.

If you are unable to access, correct, or delete your personal information, or if you need to access, correct, or delete other personal information generated during your use of the platform’s products or services, or if you believe there have been any violations of laws and regulations or your agreements regarding the collection or use of your personal information, you can contact the platform through the official feedback channels provided for the relevant products or services.

( 10 ) Minor Information Protection

This platform places significant importance on the protection of minors’ personal information. If you are under the age of 18, you must obtain consent from your parent or legal guardian (hereinafter referred to collectively as “guardian”) before submitting any personal information.

The platform encourages guardians to guide minors in using its products and services and recommends that minors ask their guardians to read this policy.

Guardians bear primary responsibility for protecting the privacy of minors in an online environment.

The platform is committed to safeguarding minors’ information in accordance with applicable national laws and regulations.

( 11 ) Disclaimer

You are responsible for maintaining the confidentiality of your user password and account information. If you share your password or account details with others, or if you do not take appropriate measures to protect your account, you may experience unauthorized access to your personal information. The platform will not be liable for any disclosure, loss, theft, or tampering of your personal information that results from your failure to secure your password or account.

Additionally, the platform is not responsible for any leakage of personal information that occurs due to links to external websites. Any legal disputes or consequences arising from such leaks will not be the responsibility of the platform.

Furthermore, the platform cannot be held liable for any leakage of personal information caused by factors outside of its control. This includes, but is not limited to, incidents resulting from third-party actions or technical failures. Any legal disputes or consequences arising from such situations will also not be the responsibility of the platform.

( 12 ) Scope of application of this policy

This policy applies to all products and services offered on this platform. For specific products and services, additional privacy policies may be outlined in the relevant “User Agreement,” separate “Privacy Agreement,” or “Special Guidelines.” The privacy provisions specific to those products and services will form an integral part of this policy. In the event of any inconsistencies between the privacy terms of specific products and services and this policy, the privacy terms of the specific products and services shall take precedence.

Please note that this policy only applies to information collected directly by this platform. It does not cover any information, practices, or usage of third-party products or services accessible through this platform. Any data shared with third parties, including those linked via this platform, is not governed by this policy. The platform is not responsible for any information collected or used by third parties.

If you have questions or concerns about the privacy policy while using the platform’s products and services, please contact the platform through the official feedback channels associated with the relevant products or services.

( 13 ) Amendment and effective date of this policy

The final interpretation of this policy belongs to the Step Win platform. The platform reserves the right to revise the terms of this policy as necessary, and any revisions will become an integral part of this policy. Updated versions of the policy will be published on the platform in a timely manner, with notifications provided through various means such as announcements, page alerts, or other communication methods. By continuing to use the products and services of this platform, you agree to be bound by the revised privacy policy.

( 14 ) How to contact us

If you have any comments or suggestions regarding this policy, please feel free to email us at fb@istepwin.com. We are here to assist you and will respond to your inquiries as needed.